How to Return an Item
1 Read the Policy
Check that your return meets the conditions below, including the 14-day return window from delivery date.
2 Complete the Form
Download and fill in the returns form in full. Include it inside your parcel – returns cannot be processed without it.
3 Send it Back
Pack securely and send via a tracked/recorded service to our returns address. Goods remain your responsibility until received.
Return Conditions
Defective Goods
Any items deemed to be defective must be reported to Ultra Tooling Limited in writing within 14 days of receipt. Your written notification must clearly outline the nature of the defect.
Following inspection, our liability will be strictly limited to either replacing the defective item or issuing a credit for the product.
Please note: Ultra Tooling Limited does not accept liability for any direct, indirect, or consequential loss resulting from the use of defective goods.
Non-Defective Goods
Returns of non-defective items – including those ordered in error -are subject to a 20% handling fee, which will be deducted from the original purchase price.
Delivery Charges are Non-refundable unless our error or defective goods.
Return Postage
Always use a tracked/recorded service
The standard delivery charge will also be deducted from your refund.
This policy applies unless otherwise agreed in writing by Ultra Tooling Limited prior to the return.
Items Received in Error
If you believe you have received an item in error, please contact our Sales Team on 01273 732286 to report the issue. If the mistake is ours, we will arrange return carriage with you. Please still complete the returns form and enclose it with the parcel when sending items back.
Return Period 14 Days
If you believe you have received an item in error, please contact our Sales Team on 01273 732286 to report the issue. If the mistake is ours, we will arrange return carriage with you. Please still complete the returns form and enclose it with the parcel when sending items back.
All returns must be received by Ultra Tooling Limited within 14 days from the date the goods were delivered. Returns received after this period will not be accepted and will be ineligible for credit, replacement, or refund.
Send Returns To
Ultra Tooling Limited
75 Old Shoreham Road
Hove
East Sussex
BN3 7BX
Always use tracked postage
Goods remain your responsibility until received by us. Use at least a recorded delivery service.
Include the returns form
Returns cannot be processed without a completed form enclosed inside the parcel.
Need help before returning?
Our technical sales team may be able to resolve the issue without a return. Call 01273 732286. Complete the returns form and enclose it with your parcel. If you have any questions first, our team is happy to help.